Thought I’d try a big skinny wallet for my overseas travel. I didn’t use the outside coin pocket for the first few days. On day 4 of use, I put 2 coins in the outside pocket, and a few hours later, when I went to open the pocket in a shop, the zipper pull broke off entirely, the coins spilled out, and it was a bit of an awkward moment, and I obviously stopped using the outside pocket for good at that point.
I’m still overseas, so couldn’t call it in, and it’s the only wallet I have so I’m still using it. The rest of it is fine, but the zipper pull broke off in a way that left a sharp metal point behind, so it’s kind of annoying. I didn’t expect my phone to fit in the phone pocket so that’s ok. I think I’d also prefer a model that zipped closed rather than snapped because I can’t always line up the snap halves easily.
I bought a different wallet to give as a gift, so haven’t used that one or posted a review yet.
Merchant Response:Dear RFW, Oh no! We'll get a replacement sent to you immediately! Big Skinny is proud to offer a 1 Year Warranty for parts & workmanship and we stand by our products! Thank you for giving us the opportunity to make this right. Wishing you a wonderful day, BigSkinny